Refund policy

You can return items within 30 days of receipt. To process your exchange or refund request, you must ensure the following:

• Products must be in their original condition with original tags and labels intact.
• The packaging must not be damaged and must be in its original condition.
• Send an email to hello@liyore.com including your personal details and order number.
• Returned items must not show any signs of use.
• Order number.
• Photographic or video evidence clearly showing the problem (for damaged, misdescribed or defective items).
• If the problem is confirmed, we will cover all costs to quickly deliver a replacement.
• Returns or cancellations are not possible once the package has been shipped and is being delivered.
  

Returns that do not meet these conditions cannot be processed. We reserve the right to refuse returns if we suspect the items have been used or damaged through no fault of ours.

Always ensure your package has a tracking code. Returns lost without proof of tracking will not be refunded. Shipping your return without a tracking code is at your own risk. You are responsible for return shipping costs, including any customs fees; return shipping costs are non-refundable. We are not responsible for returns marked as "lost in transit."

Send the package (with tracking) to the return address.

Upon receipt of your return, we will notify you by email and process your refund within a few days.

Unfortunately, the following products cannot be returned:

• a. Sealed products when the seal is broken.
• b. Custom-made items made to the consumer's specifications.
• c. Clearly personalized items.
• d. Items that cannot be returned due to their nature.
• e. Products such as underwear, lingerie, stockings and personal care products for hygiene reasons.
• f. Products must be returned within 14 days of arrival.

Order Cancellations

Orders can only be canceled within 5 minutes of placing them. After this time, orders are processed and cannot be canceled.

To cancel your order, please contact us at hello@liyore.com immediately after placing your order.

Return shipments are at the sender's risk, and return shipping costs are the buyer's responsibility and will not be reimbursed by us.